Our Team
We would love for you to meet the team that has made Wanna Cupcake? so successful and is launching the company into franchising. From our founders to our management team, trainers, and support staff, we are ready to work together with you to fulfill your business ownership dream as we expand the brand.
Founders:
Jim Romano is Co-Founder of Wanna Cupcake Enterprises, LLC, and Wanna Cupcake? Franchising, LLC. He serves as President & CEO and is actively involved in the ongoing management and expansion of the brand. Jim has decades of experience in the food and hospitality industries, both corporately and as an entrepreneur.
Karie Romano is Co-Founder of Wanna Cupcake Enterprises, LLC, and Wanna Cupcake? Franchising, LLC. She serves as Vice President and COO and is leads the operations team through the expansion of the company. She is actively involved in the development of new concepts and menu offerings, as well as new store package designs for all stores. Karie also has experience in this industry at the corporate level and as an entrepreneur. She has a creative passion for baking and a heart for giving back to the community.
Together, both Jim & Karie developed the idea for Wanna Cupcake? and created the infrastructure upon which this successful concept stands today.
Management Team:
Our team is here to support you in your new business and help you to make it successful as quickly as possible. During your training, you will be introduced to the management team and staff at our corporate store, who will train you in each of their respective areas. Post training, our team is available to you to answer questions and offer guidance.
We will be onsite during the site selection process, and to help with store layout and design. We will also provide a timeline checklist with all the steps necessary to plan a strong opening and successful launch, as well as provide a member of our corporate team to be onsite with you during your opening week.
Wanna Cupcake? operates on a management structure at the store level that supports the execution of our mission while keeping costs in line to maximize profitability. Although as the business owner the management structure and staffing of your store(s) is at your discretion, we will show you the model that works best for us in the corporate store.
Our store management team consists of a:
General Manager responsible for the overall operational, financial and HR aspects of the business.
Customer Service manager responsible for operation of the front of the house and the ensures the execution of our mission that Every Customer Leaves Happy.
Kitchen Manager responsible for the entire back of the house operation including managing staff and controlling costs.
These 3 management positions are all salaried managers who are supported by an hourly paid team of keyholders, customer service staff, bakers, and decorators.
Please note that these are not requirements or recommendations for how you will staff your store. This is only given as an illustration of what is working for us at the corporate location. You have full discretion and authority over the hiring and management of your own staff, including levels of responsibility and compensation. The compensation and benefits offered at the corporate store are not required nor intended to infringe upon how you choose to manage and compensate your team.